Your Client Concierge – Here to help

By Mark Spain Real Estate

When Mark Spain Real Estate was founded in 2016, one of our top priorities was to provide an unparalleled level of service not seen anywhere else in the industry. Therefore, we introduced the client concierge. Today we are so fortunate to have an entire team of stellar communicators working alongside our agents! Keeping an open line of communication and leading with a servant’s heart is always their priority. Some of our concierges explain exactly how their position helps our clients.

Your point of contact

Client concierges are involved in your experience from start to finish. They are a secondary point of contact, ensuring regular communication between you and your agent.

“We call them for everything,” Client Concierge, Brittany Matarazzo says: “The purpose of our role is to keep clients happy and in the loop.”

Ready to hit the market?

Sellers, your client concierge will assist with confirming listing details, coordinating photography and the drop off of the sign and lockbox. They frequently check-in to ensure you always feel in-the-know. Assisting with prepping a home to hit the market is one of their specialties. Additionally, they stay with you throughout the entire process, continuing to assist once your home has gone under contract. Have questions or need a listing update? Feel free to call on them!

You’re under contract!

Buyers, your client concierge will assist with coordinating all parties from contract to close. They will ensure attorneys and lenders have all necessary documentation and information. If needed, they communicate with you and your agent on any missing items. Similarly with helping sellers schedule photography appointments, the client concierge can assist with scheduling inspection times. Working in tandem with your agent to give you a seamless transaction is something they take very seriously.

100% Client Satisfaction

Above all, your client concierge is here to ensure you have an unparalleled experience. The team is devoted to consistent communication. Feel at ease by knowing you always have someone willing to spring into action to answer your questions. Mark Spain Real Estate clients have a support team backing them every step of the way.

“Nobody else has it!” Brittany exclaimed. “I’ve worked with other brokerages, and the level of service and communication that we provide to our clients is far and away the best in the business.”

Fostering Relationships

Our client concierge team sets us apart from other brokerages because they build relationships that keep clients wanting to come back.

“I just love being able to help out other people!” Client concierge Alex Skelton exclaimed. “I’m very empathetic. It’s great having the opportunity to really connect with the individuals we work with and be a part of their lives. Even if it’s for a short time.” Brittany agrees, “Interacting with my clients is the best part of my job,” she explained. “I love the people aspect of it.”

Our team prepares many training activities, podcasts, and books to aid us in our ever-growing need to learn and grow. One of our core values is to continuously learn and grow, which is one way we have set ourselves apart. We strive to lead with a servant’s heart and exemplify this is all that we do! 

Whether you’ve sold or bought many homes in your lifetime, or the experience is your first; rest assured Mark Spain Real Estate surpasses the industry in personalized service. Contact us to become aquatinted with the concierge team!

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Mark Spain Real Estate is grateful to serve all of Metro Atlanta and Athens in Georgia, Charlotte and Raleigh in North Carolina, Orlando and Tampa in Florida, and Nashville in Tennessee!