Your Client Concierge – Here to Help
At Mark Spain Real Estate, providing an unparalleled level of service and unprecedented client experience is one of our top priorities. To guarantee our team is the best of the best, Mark Spain Real Estate introduced the Client Concierge position. These members of our teamwork alongside our agents to provide the highest level of service through an open line of communication and leading with a servant’s heart.
What is a Client Concierge?
A client concierge serves as your secondary point of contact, giving you another connection to Mark Spain Real Estate apart from your real estate agent. They go through the whole process with you, no matter if you are listing a home, buying a home, renting a home, or getting a guaranteed offer.
The role of a client concierge is to ensure that clients are well-informed and satisfied when it comes to their real estate transactions.
How does a Client Concierge Help Sell my Home?
If you’re selling your home and ready to hit the market, a client concierge will help you to confirm listing details, coordinate photography, and make sure you and your agent have access to your sign and lockbox.
These team members serve to keep you in the know, so they check in with you frequently to make sure your home is market-ready. Your client concierge stays with you throughout the buying or selling process, so you should always call them if you have questions or need an update!
Your client concierge is responsible for helping you all the way from contract to close, and they serve as the coordinator between you, your agent, attorneys, lenders, and all your documentation and information. They lead with a servant’s heart, and their job is to work with you and your agent to result in a seamless and enjoyable transaction.
How does a Client Concierge Help Buy my Home?
Buyers, your client concierge will assist with coordinating every detail, from contract to close. They will ensure attorneys and lenders have all necessary documentation and information. If needed, they communicate with you and your agent on any missing items. Similarly with helping sellers schedule photography appointments, the client concierge can assist with scheduling inspection times. Working in tandem with your agent to give you a seamless transaction is something they take very seriously.
100% Client Satisfaction
With Mark Spain Real Estate, you can trust that you will receive the best service in the industry with a team devoted to consistent communication and action. Our client concierges support you every step of the way, working hard to guarantee you have an unparalleled positive experience when buying or selling your home.
Our client concierges build relationships with our clients, setting us apart from other brokerages. As Brittany, one of our concierges shared, “Nobody else has it! I’ve worked with other brokerages, and the level of service and communication we provide to our clients is the best in the business.”
Contact us if you’re ready to work with the best in the business while receiving an unparalleled client experience!
Learn more about our team and how we can serve you in reaching your real estate goals. We are dedicated to consistently growing and improving. To learn more about the positions we are actively hiring for and to join our team, click here!
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